PSOCM®
People Sustained Organizational
Change Management

People Sustained Organizational Change Management (PSOCM®) is a 10-step model developed as part of the doctoral research of the same name at Washington State University by Richard H. Carson. This model is one of the most comprehensive change management model available today. It presents a complete life-cycle series of steps that can be utilized in total or in separate phases.
Organizational Change Quotes

Need a change management quote? I have collected some great ones on change management and the corrollaries of plans, future, and dreams. Here are two (of 177) very different examples that span the serious to the silly, and 2,500 years:

   The only thing that is constant Is change - Heraclitus of Ephesus (circa. 500 BC)

   It must be considered that there is nothing more difficult to carry out, nor more doubtful of success,
   nor more dangerous to handle, than to initiate a new order of things. - Niccolò Machiavelli, The Prince (1532).
- A -

Growth for the sake of growth is the ideology of the cancer cell.
- Edward Abbey, writer, essayist, novelist (1927-1989).

A common mistake people make when trying to design something foolproof is to underestimate the ingenuity of complete fools.
- Douglas Adams, author,  The Hitchhikers Guide to the Galaxy  (1952-2001)

There is a theory which states that if anyone discovers exactly what the universe is for and why it is here, it will instantly disappear and be replaced by something even more bizarrely inexplicable. There is another theory which states this has already happened.
Douglas Adams, author, The Hitchhikers Guide to the Galaxy (1952-2001)

To seek the timeless way we must first know the quality without a name. There is a central quality which is the root criterion of life and spirit in a man, a town, a building, or a wilderness. This quality is objective and precise, but it cannot be named. 
Christopher Alexander, architect and writer, A Timeless Way of Building  (1979).

More than any other time in history, mankind faces a crossroads. One path leads to despair and utter hopelessness. The other, to total extinction. Let us pray we have the wisdom to choose correctly.
Woody Allen, comedian and writer.

A plan is a list of actions arranged in whatever sequence is thought likely to achieve an objective.
John Argenti, author


We must stop talking about the American dream and start listening to the dreams of Americans.
Reubin Askew, former Governor of Florida

Observe always that everything is the result of change, and get used to thinking that there is nothing Nature loves so well as to change existing forms and make new ones of them.
- Marcus Aurelius, Emperor of Rome (121-180 AD)

                                                                                                                            - B -

The dream is real, my friends. The failure to realize it is the only unreality.
- Toni Cade Bambara, writer (1939-1995) 

Whatever failures I have known, whatever errors I have committed, whatever follies I have witnessed in private and public life have been the consequence of action without thought.
- Bernard Baruch, stock broker, advisor to presidents Woodrow Wilson, Harry S. Truman, (1870-1965)

Most plans are just inaccurate predictions.
Ben Bayol, television producer and writer

They overemphasize the professional sanctity of their craft.
- G. Beneveniste (on ineffective planners)

You got to be careful if you don't know where you're going, because you might not get there.
Yogi Berra, baseball catcher (1925-present)

Prediction is difficult, especially about the future.. 
Yogi Berra, baseball catcher (1925-present)

Where there is no vision, the people perish.
The Bible, Proverbs (29:18)

So do not worry about tomorrow, for tomorrow will bring worries of its own. Today's trouble is enough for today. 
The Bible, Matthew (6:34)

Laws are like sausages, it is better not to see them being made.
Otto von Bismark, chancellor of Prussia (1815-1898).

Good plans shape good decisions. That's why good planning helps to make elusive dreams come true.
- Lester Robert Bittel (b. 1918), writer

To see a world in a grain of sand and a heaven in a wild flower, hold infinity in the palm of your hand and eternity in an hour.
William Blake, poet

Burn down our cities and leave our farms, and your cities will spring up again as if by magic; but destroy our farms and the grass will grow in the streets of every city in the country.
Williams Jennings Bryan, lawyer, orator, three time candidate for president (1860-1925).

Destiny is not a matter of chance, but a matter of choice. Destiny is not a matter of chance; but a matter of choice. It is not a thing to be waited for, It is a thing to be achieved. 
Williams Jennings Bryan, lawyer, orator, three time candidate for president (1860-1925).

Have a plan. Follow the plan, and you'll be surprised how successful you can be. Most people don't have a plan. That's why it's is easy to beat most folks.
Paul "Bear" Bryant, football coach, University of Alabama's Crimson Tide.

As a net is made up of a series of ties, so everything in this world is connected by a series of ties. If anyone thinks that the mesh of a net is an independent, isolated thing, he is mistaken. It is called a net because it is made up of a series of interconnected meshes, and each mesh has its place and responsibility in relation to other meshes.
- Gautama Buddha, Indian an ascetic and sage (5th-4th Century, B.C.)

You can never plan for the future by the past.
Edmund Burke,  Irish statesman, writer (1729–1797)

Make not little plans; they have no magic to stir men's blood and probably themselves will not be realized. Make big plans; aim high in hope and work, remembering that a noble, logical diagram once recorded will never die, but long after we are gone will a living thing, asserting itself with ever-growing insistency. 
Daniel H. Burnham, architect (1846-1912).

                                                                                                                   - C -

"Would you tell me which way I ought to go from here?" asked Alice.
"That depends a good deal on where you want to get," said the Cat.
"I really don't care where" replied Alice.
"Then it doesn't much matter which way you go," said the Cat.
- Lewis Carroll, English novelist and poet, Alice's Adventures in Wonderland (1832-1898). 

In our profession, a plan that everyone dislikes for different reasons is a success. A plan everyone dislikes for the same reason is a failure. And a plan that everyone likes for the same reason is an act of God. 
Richard Carson, Pacific Northwest planner and writer.

Forewarned, forearmed; to be prepared is half the victory.
Miguel de Cervantes Saavedra, Spanish writer, Don Quixote (1547-1616). 

For these are not as they might seem to be, the ruins of our civilization, but are temporary encampment and outposts of the civilization that we -- you and I -- shall build.
- John Cheever, American writer, The Stories of John Cheever

We live in the present, we dream of the future, but we learn eternal truths from the past.
Madame Chiang Kai-shek, Chinese educator and reformer (1897 - 2003) 

Planning lies with men; success lies with heaven. 
Chinese proverb

If you are planning for a year, sow rice; if you are planning for a decade, plant trees; if you are planning for a lifetime, educate people.
- Chinese proverb

He, who could foresee affairs three days in advance would be rich for thousands of years.
Chinese proverb

Those who plan do better than those who do not plan even thou they rarely stick to their plan.

Winston Churchill, British Prime Minister

Those who fail to learn from the past are doomed to repeat it.
Winston Churchill, British Prime Minister

Before beginning, plan carefully.
Marcus Tulius Cicero, Roman statesman and orator (106-43 BC).

A plan which succeeds is bold, one which fails is reckless.
Karl von Clauswitz, Prussian general (1780-1831)

A man who does not plan long ahead will find trouble at his door.
Confucius, Chinese philosopher and religious leader (551-479 BC).

Every public action which is not customary, either is wrong or, if it is right, is a dangerous precedent. It follows that nothing should ever be done for the first time.
F.M. Cornford, British author, poet, translator (1874-1943) 

Nothing is ever done until everyone is convinced that it ought to be done, and has been convinced for so long that it is now time to do something else.
F.M. Cornford, British author, poet, translator (1874-1943)

We do make a difference -- one way or the other. We are responsible for the impact of our lives. Whatever we do with whatever we have, we leave behind us a legacy for those who follow.
- Stephen Covey, writer 

Always plan ahead. It wasn't raining when Noah built the ark.
Richard Cushing, novelist


                                                                                                           - D -

It is not the strongest of the species that survive, not the most intelligent, but the one most responsive to change.
Charles Darwin, scientist

If you can dream it, you can do it.
Walt Disney (1901-66), American animator, showman, film producer

All mankind is of one author, and is one volume; when one man dies, one chapter is not torn out of the book, but translated into a better language; and every chapter must be so translated...As therefore the bell that rings to a sermon, calls not upon the preacher only, but upon the congregation to come: so this bell calls us all: but how much more me, who am brought so near the door by this sickness....No man is an island, entire of itself...any man's death diminishes me, because I am involved in mankind; and therefore never send to know for whom the bell tolls; it tolls for thee. 
- John Donne, Meditation XVII, (1571-1631)

There are some people who live in a dream world, and there are some who face reality; and then there are those who turn one into the other.
Douglas H. Everett

Plans are only good intentions unless they immediately degenerate into hard work.
Peter Drucker

                                                                                                         - E -

I have not failed. I've just found 10,000 ways that won't work. 
Thomas Edison, inventor

It's not the plan that's important, it's the planning.
Dr. Gramme Edwards

In complex situations, we may rely too heavily on planning and forecasting and underestimate the importance of random factors in the environment. That reliance can also lead to delusions of control.
Hillel J. Einhorn

The world will not evolve past its current state of crisis by using the same thinking that created the situation.
Albert Einstein, scientist (1879-1955)

The significant problems we face cannot be solved at the same level of thinking we were at when we created them.
- Albert Einstein, scientist (1879-1955) 

God does not play dice with the universe.
Albert Einstein, scientist (1879-1955)

Plans are worthless. Planning is essential. 
Dwight D. Eisenhower, general and president (1890-1961)

In preparing for battle I have always found that plans are useless, but planning is indispensable.
- Dwight D. Eisenhower, general and president (1890 - 1969)

In the councils of government, we must guard against the acquisition of unwarranted influence, whether sought or unsought, by the military-industrial complex. The potential for the disastrous rise of misplaced power exists and will persist.
Dwight D. Eisenhower, general and president (1890 - 1969)

It is never too late to be what you might have been.
- George Eliot (1819-1880)

A thousand policemen directing traffic cannot tell you why you come or where you go.
- T.S. Elliott

Let the river roll which way it will, cities will rise on its banks.
Ralph Waldo Emerson, poet (1803-1882)

Few people have any next, they live from hand to mouth without a plan, and are always at the end of their line.
Ralph Waldo Emerson, poet (1803-1882)

Long-range planning works best in the short term.
- Euripides, poet (480-406 AD).

As for the future, your task is not to forsee it, but to enable it.
- Antoine de Saint Exupery, poet and pilot (1900-1944) 

In anything at all, perfection is finally attained not when there is no longer anything to add, but when there is no longer anything to take away. 
Antoine de Saint Exupery, poet and pilot (1900-1944) 

Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.
Antoine de Saint Exupery, poet and pilot (1900-1944)

                                                                                                                  - F -

The past is never dead. It's not even past.
William Faulkner, National Geographic (1897-1962)

Mix a little foolishness with your serious plans; it's lovely to be silly at the right moment.
Quintus Horatius Flaccus, Roman poet (65-8 BC).

To accomplish great things, we must not only act but also dream. Not only plan but also believe.
Anatole France (1844-1924), French critic, writer, Penguin Island

The Constitution only gives people the right to pursue happiness. You have to catch it yourself. 
- Benjamin Franklin

By failing to prepare, you are preparing to fail.
- Benjamin Franklin

The government solution to a problem is usually as bad as the problem. 
- Milton Friedman 

When I'm working on a problem, I never think about beauty. I think only how to solve the problem. But when I have finished, if the solution is not beautiful, I know it is wrong. 
Richard (Bucky) Buckminster Fuller

                                                                                                               - G -


Be the change that you wish to see in the world.
- Mahatma Gandhi, Indian activist

Yet, the timeless in you is aware of life's timelessness, and knows that yesterday is but today's memory and tomorrow is today's dream.
Kahlil Gibran, Lebanese writer (The Prophet, 1923)

Some people have been worthy of a better century, for every species of good does not always triumph. Things have their period.
- Baltsasar Gracian, Spanish Jesuit scholar, The Art of Worldly Wisdom (1647)

                                                                                                               - H -

Men often oppose a thing merely because they have had no agency in planning it, or because it may have been planned by those whom they dislike. 
Alexander Hamilton (1755 - 1804)

If a builder build a house for some one, and does not construct it properly, and the house which he built fall in and kill its owner, then that builder shall be put to death. 
- Hammurabi, King of Babylon, Code of Laws section 229 (1780 BC)

An evil plan does mischief to the planner.
- Hesiod, Greek poet and author of Theogony (circa 800 BC)

Reduce your plan to writing. The moment you complete this, you will have definitely given concrete form to the intangible desire.
Napoleon Hill

Zeus does not bring all men's plans to fulfillment.
- Homer, poet and author of The Iliad (800 BC - 700 BC)

A hundred years after we are gone and forgotten, those who never heard of us will be living with the results of our actions.
Oliver Wendell Homes, U.S. Supreme Court justice

Mix a little foolishness with your serious plans: it's lovely to be silly at the right moment.
Horace

If our generation and succeeding ones become -- as seems likely -- more and more conscious of beauty, it will be because every road that is built can and should make more beauty accessible to more people.
H.E. Humphreys,president United States Rubber Company

The only people, scientific or other, who never make mistakes are those who do nothing.
Thomas Huxley


                                                                                                                  - I -

A community is like a ship: everyone ought to be prepared to take the helm.
Henrik Ibsen, writer

                                                                                                                  - J -

While real trolleys in Newark, Philadelphia, Pittsburgh, and Boston languish for lack of patronage and government support, millions of people flock to Disneyland to ride fake trains that don't go anywhere.
Kenneth J. Jackson

Mistakes are the portals of discovery. 
- James Joyce, writer

A good plan is like a road map: it shows the final destination and usually the best way to get there.
H. Stanely Judd


                                                                                                                - K -

The best way to predict the future is to invent it.
Alan Kay

Once it was necessary that the people should multiply and be fruitful if the race was to survive. But now to preserve the race it is necessary that people hold back the power of propagation. 
- Helen Keller

But the 'long run' is a misleading guide to current affairs. 'In the long run' we are all dead.
John Maynard Keyes (1923)

Always have a plan, and believe in it. Nothing happens by accident.
Chuck Knox

The living arrangements American now think of as normal are bankrupting us economically, socially, ecologically and spiritually. 
James Howard Kunstler, The Geography of Nowhere (1993)

                                                                                                           - L -

Planning is bringing the future into the present so that you can do something about it now.
Alan Lakein, writer

Life is what happens to us while we're too busy making other plans.
- John Lennon, The Beatles (1940 - 1980), "Beautiful Boy"

The possibility that we may fail in the struggle ought not to deter us from the support of a cause we believe to be just. 
- Abraham Lincoln, president

If we could first know where we are, and whither we are tending, we could better judge what to do, and how to do it.
- Abraham Lincoln, president

Good judgment is the result of experience. And experience is frequently the result of bad judgment.
- Robert Lovett, wall street banker , advising attorney general Robert F. Kennedy during the Cuban Missile Crisis (1969).

                                                                                                         - M -

Traveler, there is no path. Paths are made by walking.
Antonio Machado, Spanish poet


It must be considered that there is nothing more difficult to carry out, nor more doubtful of success, nor more dangerous to handle, than to initiate a new order of things.
- Niccolò Machiavelli, The Prince (1532).

To undermanage reality is not to keep free. It is simply to let some force other than reason shape reality.
Robert S. McNamara, Secretary of Defense for Presidents Kennedy and Johnson,The Essence of Security (1968)

Growth is inevitable and desirable, but destruction of community character is not. The question is not whether your part of the world is going to change. The question is how
Edward T. McMahon, The Conservation Fund

Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is only thing that ever has.
- Margaret Mead, American anthropologist

For every complex and difficult problem, there is an answer that is simple, easy, and wrong.
- H. L. Mencken, journalist

No plan survives contact with the enemy.
- Field Marshal Helmuth von Moltke

Trend is not destiny.
Lewis Mumford, writer

                                                                                                   - N -

There came a time when the risk to remain tight in the bud was more painful that the risk it took to blossom. 
Anais Nin, writer


The snake which cannot cast its skin has to die. As well the minds which are prevented from changing their opinions; they cease to be mind.
Friedrich Nietzsche, German philosopher



                                                                                                   - O - 

Change will not come if we wait for some other person or some other time. We are the ones we've been waiting for. We are the change that we seek. 
Barak Obama, U.S. President

                                                                                                   - P -

When we are planning for posterity, we ought to remember that virtue is not hereditary.
Thomas Paine, Common Sense (1776).

In the space of two days I had evolved two plans, wholly distinct, both of which were equally feasible. The point I am trying to bring out is that one does not plan and then try to make circumstances fit those plans. One tries to make plans fit the circumstances.
George S. Patton, general (1947).

A good plan today is better that a perfect plan tomorrow.
Geoge S. Patton, general

Plan your work for today and every day, then work your plan.
- Norman Vincent Peale

The home is where part of the family waits until the others are through with the car.
Herbert Prochnow

The real voyage of discovery and change does not consist in seeking new landscapes, but in having new eyes.
Marcel Proust
                                                                                                   - Q -

But if you build your life on dreams it's prudent to recall; a man with moonlight in his hands has nothing there at all.
-- Don Quixote from Cervantes Saavedra's novel Don Quixote de la Mancha 


                                                                                                   - R -

The trouble with land is that they're not making it anymore.
Will Rogers, American writer

It takes as much energy to wish as it does to plan.
Eleanor Roosevelt, U.S. First Lady

The only limit to our realization of tomorrow will be our doubts of today. Let us move forward with strong and active faith.
Franklin Delano Roosevelt. U.S. President [He never gave this speech. He died on the day before it was to be delivered].


Yesterday I was so clever, so I wanted to change the world. Today I am so wise, so I am changing myself.
- Rumi, Persian poet, mystic

                                                                                                  - S -

If you want to make an apple pie from scratch, you must first create the universe.
- Carl Sagan, scientist and writer

For the family, sacrifice the individual;
For the city, sacrifice the family; 
For the country, sacrifice the city;
For the soul, sacrifice the world.
Ancient Sanskrit verse

Those who cannot remember the past are condemned to repeat it.
George Santayana, poet

Our plans miscarry because they have no aim.
Lucius Annaeus Seneca, Roman philosopher and stateman (4 BC-65 AD).

We know what we are, but know not what we may be.
William Shakepeare, (1564-1616), English playwright 

There are more things in heaven and earth, Horatio, Then are dreamt of in your philosophy.
-- William Shakespeare (1564-1616), English playwright

Those who cannot change their minds cannot change everything.
- George Bernard Shaw, Irish playwright

You see things and say "Why?" But I dream things that never were; and I say "Why not?" 
George Bernard Shaw, Irish playwright 


Nothing is so painful to the human mind as a great and sudden change.
- Mary Wollstonecraft Shelley, English writer (Frankenstein)

For every site there is an ideal use. For every use there is an ideal site.
John Ormsbee Simonds

By far the greatest and most admirable form of wisdom is that needed to plan and beautify cities and human communities. 
Socrates, Greek philosopher and dramatist (469-399 BC).

Planning ahead is a measure of class. The rich and even the middle class plan for generations, but the poor can plan ahead only a few weeks or days.
Gloria Steinam, The Time Factor (1980)

A plan once made and visualized becomes a reality along with other realities-never to be destroyed but easily to be attacked.
- John Steinbeck, The Pearl

The great use of life is to spend it for something that will outlast it.
Adlai Stevenson

Form ever follows function.
- Louis Sullivan (1886) 

It's a bad plan that admits of no modification.
Publilius Syrus, Roman slave and poet (circa 100 BC)

                                                                                                                - T - 

I have never learned to tune a lute or play upon a harp, but I can take a small and obscure city and raise it to greatness.
-Themistocles, Greece, 459 BC

If you have built castles in the air, your work need not be lost; that is where they should be. Now put the foundations under them.
Henry David Thoreau (1817-62), American writer

I am amused to see from my window here how busily man has divided and staked off his domain. God must smile at the puny fences running hither and tither everywhere over the land.
Henry David Thoreau (1817-62), American writer

In the long run, men only hit what they aim at. Therefor, though they should fail immediately, they had better aim at something high.
- Henry David Thoreau (1817-62), American writer

Go confidently in the direction of your dreams. Live the life you have imagined. 
Henry David Thoreau (1817-62), American writer

True life is lived when tiny changes occur. 
Leo Tolstoy


Life is a series of natural and spontaneous changes. Don't resist them; that only creates sorrow. Let reality be reality. Let things flow naturally forward in whatever way they like.
- Lao Tzu, Chinese philosopher

Plan for what is difficult while it is easy, do what is great while it is small. The difficult things in this world must be done while they are easy, the greatest things in the world must be done while they are still small. For this reason sages never do what is great, and this is why they achieve greatness.
Sun Tzu, Chinese General, (The Art of War, 400 BC)

                                                                                                        - U -

Dreams come true; without that possibility, nature would not incite us to have them.
- John Updike, writer

                                                                                                        - V -

Illunsion is the first of all pleasures.
Voltaire (François-Marie Arouet 1694 - 1778, known by his nom de plume Voltaire was a French writer, historian and philosopher).


                                                                                                       - W -

They always say time changes things, but you actually have to change them yourself.
Andy Warhol, American artist (The Philosophy of Andy Warhol)


It is too probable that no plan we propose will be adopted. Perhaps another dreadful conflict is to be sustained. If to please the people, we offer what we ourselves disapprove, how can we afterwards defend our work? Let us raise a standard to which the wise and the honest can repair.
George Washington, presiding officer, first Continental Congress (1787)

Mistakes are lessons of wisdom. The past cannot be changed. The future is yet in your power.
Hugh White, politician 

For we must assume that we shall be a city upon a hill. The eyes of all people are upon us.
John Winthrop, A Model of Christian Clarity (1630)

Planning is a process of choosing among those many options. If we do not choose to plan, then we choose to have others plan for us. 
- Richard I. Winwood