PSOCM® 
Public-Sector Organizational
Change Management 

PSOCM Organizational Change Management 10-Step Model

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Phase I – Initiate the Organizational Audit

Step 1        Problem Identification

Step 2        Program Kick-Off
                    2.1  Initial Group Meeting
                    2.2  Setting Ground Rules
                    2.3  Employee Involvement

Step. 3        Data Collection/Assessment/Analysis
                    3.1  Existing Vision, Mission, Strategy
                    3.2  Human Dynamic
                    3.3  Document Review
                    3.4  Performance Measures/Benchmarking

Step 4        Stakeholder Feedback
                    4.1   Surveys                   
                    4.2   Focus Groups
                    4.3  Structured Interviews

Phase II - Implement Organizational Change

Step 5        Preliminary Diagnosis

Step 6        Planning Change/Designing Interventions

Step 7        Implementing Change/Action
                    7.1   Mapping Processes, Procedures, Practices
                    7.2   Reengineering Process

Step 8        Restructuring Organization/Managing Change
                    8.1   Mixed Implementation
                    8.2   Strategic Planning

Step 9        Institutionalize Change
                    9.1   Employee Training and Development
                    9.2   Executive Leadership Coaching
                    9.4   Cross Functional Training
                    9.5   Customer Service Training
                    9.6   Team Building
                    9.7   Procedures Manual
                    9.8   Establish Performance Measures/Expectations
                    9.9   Performance Appraisal
                    9.10 Total Quality Management

Phase III – Maintain Organizational Development

Step 10    Maintenance
                  10.1   Monitoring Performance
                  10.2   Sustaining Change
                  10.3   Continuous Improvement

  

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